BEST PRICE GUARANTEED


If you find the same room at a better rate, we will match it and return you the differential amount.

You can rest assured when reserving through visitixtapazihuatanejo.com, no need to worry about the rates changing. After reserving with visitixtapazihuatanejo.com, if you find a reduced rate available on the Internet for the same hotel, same dates and same room type, we will match the price by returning you the difference.

Best price guaranteed

If you find the same room at a better rate, we will match it and return you the gap amount.

You can rest assured when reserving through visitixtapazihuatanejo.com, no need to worry about the rates changing. After reserving with visitixtapazihuatanejo.com, if you find a reduced rate available on the Internet for the same hotel, same dates and same room type, we will match the price by returning you the difference.

You can do your reservation at any time, it can be several months o few days before the trip, this way you ensure your rooms and can be certain you will obtain the best rate.

Frequent Asked Questions



1. What requirements are there in order to get the Best Price Guarantee
  • You need to have a reservation done through us
  • The reduced rate found has to be for the same hotel, same dates and same type of room.
  • The reduced price has to be available on the Internet to the general public. The guarantee is also applicable if the educed rate is found in visitixtapazihuatanejo.com.
2. What do I have to do to request the guarantee?
  • To request the guarantee fill out the request form bellow and we will contact you. You can also request the guarantee writting us at mail@visitixtapazihuatanejo.com.
3. Which hotels qualify for the guarantee?
  • The guarantee is applied to all our hotels.
4. How do you ensure I get the difference back?
  • We will use the same way you used to make your reservation, for example, transfer it to your credit card, your bank account, or your Pay Pal account, etc. Unlike other companies, we will do the transfer within the 3 following business days after acceptance of your request.



Request form


Terms and Conditions

1. Best Price guaranteed
This guarantee is applicable if you find a better rate in the same currency in visitixtapazihuatanejo.com or any other Mexican, US or Canadian website and you have a paid reservation with us. The guarantee is only applicable before the reservation date. The reservations that cannot be cancelled cannot get the Best Price guarantee applied.

2. How to request the guarantee
DYou have to fill up the form available at this page or contact us at mail@visitixtapazihuatanejo.com. before the cancellation limit date of your reservation, which you can verify on your voucher or accessing your account by clicking here. The reduced rate has to be available for reservation at the moment you contact us.

3. Regarding the reduced rate used to compare
The reduced rate has to be for the same hotel, same dates, type of room and reimbursement policy. The lower tariff has to be for hotel reservation only, not a package (for example, of hotel + plane). Our guarantee is not applicable for comparing with reservation pages where you get to know the hotel or rate only after paying the reservation.

The lower rate has to be available to the general public in an Mexican, US or Canadian website. Rates obtained through coupons or promotions, offered for member conditions, corporate rates or discounts, group prices, charters, incentives, meetings, conventions, wholesale or rates obtained through auction or similar processes are not applicable.

The lower rate cannot come from a site where the rate is obtained by phone or e-mail. The reduced rate has to be compared without the use of currency external convectors.

4. Verification of your request.
Each request has to be verified by visitixtapazihuatanejo.com. Screenshot captures or rates we cannot verify by ourselves are not accepted. Requests presenting evidences obtained or created fraudulently or on bad faith.

The differential amount will be transferred using the same pavement method you used to make the reservation. The transfer will be made within the 3 working days after the acceptance of your request, however, if the transfer is done too your credit card, it ca take several days to show depending on the card emitting bank

5. Changes to the program Best price guaranteed
We reserves ourselves the right to modify or suspend the “Best price guaranteed” program or restrict its availability to anyone, at any moment, for any or no reason, and without previous warning or responsibility towards you. The on going terms at the time of your claim will set your right to be covered by the guarantee. The absence of demand concerning the granting of any of the above clauses of these Terms and Conditions will not represent an exoneration of responsibility towards the same clause.